ENTERPRISE RESOURCE PLANNING (ERP)
• At the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system
The Evolution of ERP
INTERGRATING SCM, CRM and ERP
• SCM, CRM, and ERP are the backbone of e-business
• Integration of these applications is the key to success for many companies
• Integration allows the unlocking of information to make it available to any user, anywhere, anytime
Integration Tools
• Many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM vendor and must integrate the different modules together
– Middleware – several different types of software which sit in the middle of and provide connectivity between two or more software applications
– Enterprise application integration (EAI) middleware– packages together commonly used functionality which reduced the time necessary to develop solutions that integrate applications from multiple vendors
Enterprise Resource Planning (ERP)
• ERP systems must integrate various organization processes and be:
Flexible – must be able to quickly respond to the changing needs of the organization
Modular and open – must have an open system architecture, meaning that any module can be interface, with or detached whenever required without affecting the other modules. Some organizations will begin with buying two modules, such as accounting and sales, and then will add modules, such as CRM and SCM, as they gain confidence in their current modules. (Implementing in small pieces or phases – companies do not want to buy the entire ERP and spend years implementing twenty different modules to find that it doesn’t meet their need)
Comprehensive – must be able to support a variety of organizational functions for a wide range of businesses
Beyond the company – must support external partnerships and collaboration efforts
• At the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system
The Evolution of ERP
INTERGRATING SCM, CRM and ERP
• SCM, CRM, and ERP are the backbone of e-business
• Integration of these applications is the key to success for many companies
• Integration allows the unlocking of information to make it available to any user, anywhere, anytime
Integration Tools
• Many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM vendor and must integrate the different modules together
– Middleware – several different types of software which sit in the middle of and provide connectivity between two or more software applications
– Enterprise application integration (EAI) middleware– packages together commonly used functionality which reduced the time necessary to develop solutions that integrate applications from multiple vendors
Enterprise Resource Planning (ERP)
• ERP systems must integrate various organization processes and be:
Flexible – must be able to quickly respond to the changing needs of the organization
Modular and open – must have an open system architecture, meaning that any module can be interface, with or detached whenever required without affecting the other modules. Some organizations will begin with buying two modules, such as accounting and sales, and then will add modules, such as CRM and SCM, as they gain confidence in their current modules. (Implementing in small pieces or phases – companies do not want to buy the entire ERP and spend years implementing twenty different modules to find that it doesn’t meet their need)
Comprehensive – must be able to support a variety of organizational functions for a wide range of businesses
Beyond the company – must support external partnerships and collaboration efforts
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